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Implementation Specialist

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Off Duty Management Inc.Katy, TX
$60,000 - $85,000 a year Full-time
  • Off Duty Management provides a comprehensive solution for law enforcement agencies to better manage their off-duty programs.
  • This solution includes a web and app-based system that is supported by an operations and back office team.
  • The Implementation Manager is responsible for leading the implementation phase for ODM with new Law Enforcement agencies.
  • This includes developing timelines, conducting training and coordinating all aspects of the onboarding process with new agencies.
  • This position will serve as the main point of contact for the new onboarding agencies and is responsible for the overall strategic design/completion of project timeline to include the Agency's "Go Live" date.
  • The Implementation manager will work closely with Operations team and Law Enforcement and will be accountable for managing implementations to deliver high quality solutions on time and within budget.
  • Secondary responsibility includes technology innovation support as needed
  • Position will be based in Katy, TX and travel national wide up to 50%
  • Leads the implementation process for new agencies onto the Off-Duty Management system
  • Conducts analysis of agency requirements and implements those requirements
  • Develops timelines and deliverables for all responsible parties on the projects
  • Develops and provides training to officers and agencies on the OfficerTRAK® software
  • Assists in the agency specific configuration of the OfficerTRAK® software
  • Creates and customizes communications
  • Works closely with sales and operations teams to ensure smooth implementation of agency
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
  • Define project scope, develop project plan, determine necessary resources and establish project timeline
  • Provide strategic direction and guidance to both internal operational functions and agency to mitigate project risks to all parties
  • Able to understand RFP language and demonstrate to agency how their objectives will be met through the implementation phase
  • Ensure quality and service standards are met; including agency contractual deliverables related to the implementation process
  • Meet regularly with agency to determine service requirements and expectations for overall satisfaction
  • Ability to manage and host webinars for Agencies, if needed, during the onboarding process
  • Identify both successful and unsuccessful project elements and establish best practices for project execution
  • Identify opportunities to standardize, document and define procedures
  • Identify process inefficiencies and provide innovative solutions to solve for gaps
  • Complete special projects as assigned
  • High level of organization and reliability
  • Project Management experience
  • Exceptional customer service skillset
  • Strong Communication skills
  • Able to function independently and as a part of a team
  • Highly proficient level computer skills including MS Word, PowerPoint, Excel, Outlook
  • Experience with software and mobile app systems
  • Bachelor’s degree preferred
  • Minimum 2 years’ experience managing projects and complex tasks
  • Minimum 2 years’ customer service experience
  • Law Enforcement or security experience preferred
  • Paid benefits package
  • Job Type: Full-time
  • Pay: $60,000.00 - $85,000.00 per year
  • Monday to Friday

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