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Hybrid Early Stage Collections Specialist, I
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- The Early Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
- They also provide support to inbound Customer Service on high inbound volume days.
- Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
- May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.
- Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.
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