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HR Operations Manager

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StripeChicago, IL
  • In this role, the People Support Manager will be responsible for supporting the Tier 2 Operations function globally.
  • The manager will be building, defining and enhancing our HR programs and processes to create an optimal Stripe experience.
  • The ideal candidate will own the delivery and effectiveness of several core People processes and responsibilities across the Stripe life-cycle activities, including: new hire engagement, employee engagement, contingent workforce management and centralized Tier 2 support.
  • In addition, the manager will identify areas of improvement and drive changes that lead to improved efficiency of People Support cases.
  • This is a full-time remote position.
  • Lead, grow, and develop the Tier 2 Support team, building the function to support HR Operations, HRIS, Policy and Compliance
  • Develop and implement an HR Shared Services model, focusing on Tier 2 Operations functions and provide efficient, friendly support to our growing team
  • Own HR operational responsibilities for general HR queries and HR system troubleshooting; Driving improvements in systematic resolutions of HR issues
  • Ensure proper HR Operational Support processes are developed for new People Programs across performance management, benefits and compensation.
  • Drive for clear understanding of new system support requirements that impact HR Operations
  • Support HR operations processing of Compliance and Audit reporting including OSHA, FLSA, 1095-C, EEO-1, and others as required by People teams
  • Partner with benefits team to ensure proper processing of benefits and absence/leave programs
  • Maintain data integrity and documentation in personnel files and HR systems through regular audits and testing
  • Drive for improvements in system processing and partner with People systems team (where appropriate) to improve global system processes
  • Develop Knowledge documentation (where possible) to allow for HR related issues to be solved consistently by the Centralized HR Operations (Tier 1) team
  • Bachelor's degree in HR or the equivalent combination of education and experience
  • At least 5+ years of HR experience in an HR Operations role; at least 2+ years of people management experience
  • Experience developing, standing up and supporting an HR Shared Services function in a high-growth organization
  • Excellent communication and interpersonal skills and demonstrated experience partnering across all levels of the organization
  • Experience resolving immediate issues while at the same time developing new process / procedures to prevent same issues in future
  • A demonstrated ability to build policies, programs and procedures in a fast-paced, ambiguous, and extremely fun environment
  • Experience with Workday, HR Ticketing / Knowledge Management systems
  • PHR or SPRH certification
  • Experience with management consulting or other roles directly supporting internal or external clients

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