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Helpdesk Technician

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STEFANINI GROUPDetroit, MI
$13 an hour Full-time
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Prior Software Application support (e.g. Outlook, etc.)
  • Familiarity with ticketing system, a strong advantage.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
  • Prior BPO experience in Technical Support is a plus.
  • Must consistently meet or exceed required performance criteria.

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