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Helpdesk Co - Worker

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IKEAPhiladelphia, PA
  • IKEA - Job details
  • Log inSearch openingsSearch resultsJob details Help Job details inShare0 Job 1 of 1 Job TitleHelpdesk co-worker Philadelphia LocationPhiladelphia (Conshohocken) CountryU.S.A. Work AreaIT Full Time - Part TimeFull Time Job TypeRegular Picture employer branding About the jobDo you speak my language?
  • Helpdesk co-worker IKEA IT, Philadelphia We are expanding and are looking for new co-workers that speak multiple languages!
  • English is mandatory for these positions but we are also looking for two more languages such as Finnish, Russian, Spanish, Portuguese, Italian, French, German and Dutch.
  • If you speak English and two of the other languages – this could be the job for you!
  • As a Helpdesk co-worker you provide professional and service minded IT support to IKEA on the base of defined Service Level Agreements.
  • You are of the core Helpdesk which is the single point of contact into IT Delivery for our community of end users in all IT related issues.
  • For this position you need to work some evening and weekend hours.
  • Your main responsibilities are to: •Receive and take ownership for all support needs coming in through various support channels.
  • Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time.
  • Perform all daily tasks according to set processes, rules and guidelines.
  • Be responsible for end user communication at IKEA IT.
  • Monitor all open support cases, escalate if necessary and keep the end user informed about the solving process.
  • Share knowledge with colleagues, i.e. by using a common knowledge database.
  • Is this the right challenge for you?
  • To be successful in this role you need to be service oriented and customer focused.
  • You have a good technical IT knowledge/interest in general.
  • If you have experience of working with IT support it’s even better.
  • You have a strong interest in the IKEA business and the desire to learn more about the specific business that you will support; this in order to give the user the proper attention.
  • We are looking for you who are humble, curios, brave and have a will for renewal and who wants to take responsibility to make these values a part of our everyday work.
  • You are a person with strong communication skills who has the ability to easily adapt to different situations and persons.
  • You are service minded and professional and put the end-users need in focus.
  • You are a team player with the ability to cooperate and share knowledge within your team and other teams in the solving process, e.g. other Helpdesk teams or second level.
  • You are driven and capable of prioritizing and making quick decisions.
  • GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace.
  • And as the world’s leader at life at home, you have great opportunities to grow and develop together with us!
  • If you have any questions regarding the position, please contact Sofia Lassen, +46 732 321556 or sofia.lassen@ikea.com.
  • As recruitment processes in some cases takes time, we kindly ask you for your patience.
  • If you have any other questions about the recruitment process, please contact our HR Service Centre, +46 (0) 476-587500.
  • All applications and resumes shall be written in English, please.
  • We look forward to receiving your application and are excited to get to know you soon!
  • IKEA IT Delivery is a global organisation supporting IKEA by delivering the IT solutions needed to run and grow the company.
  • We manage 600 applications, almost 80 000 personal computers and support one of the biggest online services and supply chains in the world.
  • This is a challenge we are happy to take on and we aim at smarter solutions, both cost-efficient and user-friendly.
  • We do this with inspiration and support from our co-workers.
  • That is our contribution to creating a better everyday life for the many people.
  • Helpdesk, within IKEA IT, provides IKEA worldwide with professional and service minded IT support on the base of defined Service Level Agreements and is the obvious choice in IT support needs.
  • Helpdesk at 8 IT Offices is available during agreed times, receive, register, analyse and prioritize all support needs.
  • 80% of all cases will be solved within the function, the remaining forwarded to the right IT support group.
  • You can either refine your search or save this search as a search agent to be notified when a job matches your criteria.
  • IKEA recruiters find great people through the positions we post online.
  • We hope there will be an opportunity which matches your interests very soon.
  • IKEA is an equal opportunity employer IKEA US participates in the E-Verify Program Index Monitor

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