Advanced Search


Start New Search:

it support

Helpdesk Co - Worker

Share Job
Suggest Revision
IKEAPhiladelphia, PA
  • IKEA - Job details
  • Log inSearch openingsSearch resultsJob details Help Job details inShare0 Job 1 of 1 Job TitleHelpdesk co-worker Philadelphia LocationPhiladelphia (Conshohocken) CountryU.S.A. Work AreaIT Full Time - Part TimeFull Time Job TypeRegular Picture employer branding About the jobDo you speak my language?
  • Helpdesk co-worker IKEA IT, Philadelphia We are expanding and are looking for new co-workers that speak multiple languages!
  • English is mandatory for these positions but we are also looking for two more languages such as Finnish, Russian, Spanish, Portuguese, Italian, French, German and Dutch.
  • If you speak English and two of the other languages – this could be the job for you!
  • As a Helpdesk co-worker you provide professional and service minded IT support to IKEA on the base of defined Service Level Agreements.
  • You are of the core Helpdesk which is the single point of contact into IT Delivery for our community of end users in all IT related issues.
  • For this position you need to work some evening and weekend hours.
  • Your main responsibilities are to: •Receive and take ownership for all support needs coming in through various support channels.
  • Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time.
  • Perform all daily tasks according to set processes, rules and guidelines.
  • Be responsible for end user communication at IKEA IT.
  • Monitor all open support cases, escalate if necessary and keep the end user informed about the solving process.
  • Share knowledge with colleagues, i.e. by using a common knowledge database.
  • Is this the right challenge for you?
  • To be successful in this role you need to be service oriented and customer focused.
  • You have a good technical IT knowledge/interest in general.
  • If you have experience of working with IT support it’s even better.
  • You have a strong interest in the IKEA business and the desire to learn more about the specific business that you will support; this in order to give the user the proper attention.
  • We are looking for you who are humble, curios, brave and have a will for renewal and who wants to take responsibility to make these values a part of our everyday work.
  • You are a person with strong communication skills who has the ability to easily adapt to different situations and persons.
  • You are service minded and professional and put the end-users need in focus.
  • You are a team player with the ability to cooperate and share knowledge within your team and other teams in the solving process, e.g. other Helpdesk teams or second level.
  • You are driven and capable of prioritizing and making quick decisions.
  • GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace.
  • And as the world’s leader at life at home, you have great opportunities to grow and develop together with us!
  • If you have any questions regarding the position, please contact Sofia Lassen, +46 732 321556 or
  • As recruitment processes in some cases takes time, we kindly ask you for your patience.
  • If you have any other questions about the recruitment process, please contact our HR Service Centre, +46 (0) 476-587500.
  • All applications and resumes shall be written in English, please.
  • We look forward to receiving your application and are excited to get to know you soon!
  • IKEA IT Delivery is a global organisation supporting IKEA by delivering the IT solutions needed to run and grow the company.
  • We manage 600 applications, almost 80 000 personal computers and support one of the biggest online services and supply chains in the world.
  • This is a challenge we are happy to take on and we aim at smarter solutions, both cost-efficient and user-friendly.
  • We do this with inspiration and support from our co-workers.
  • That is our contribution to creating a better everyday life for the many people.
  • Helpdesk, within IKEA IT, provides IKEA worldwide with professional and service minded IT support on the base of defined Service Level Agreements and is the obvious choice in IT support needs.
  • Helpdesk at 8 IT Offices is available during agreed times, receive, register, analyse and prioritize all support needs.
  • 80% of all cases will be solved within the function, the remaining forwarded to the right IT support group.
  • You can either refine your search or save this search as a search agent to be notified when a job matches your criteria.
  • IKEA recruiters find great people through the positions we post online.
  • We hope there will be an opportunity which matches your interests very soon.
  • IKEA is an equal opportunity employer IKEA US participates in the E-Verify Program Index Monitor

Similar jobs:

  • All Jobs
  • Active
No data to display

Latest Blog Posts: Interview Tips to Help Smoothly Navigate Your InterviewsSo, you worked hard to create a great resume and send it out to the right people. Now you got a call back. One of the employers wants to meet you and the job sounds great. Easy 2021 Guide to How to Make A ResumeWhen you apply for a job, your resume will be the first impression an employer gets of you, and we all know how important it is to make a great first impression! 5 Most Insightful Types of Questions to Ask InterviewersAn ideal interview is one in which there is a productive exchange between the interviewer and the candidate. Hence it is normal and expected for you to have some questions to ask interviewers. The interviewer usually opens the floor for this after they are done asking the major questions they have prepared. Many prospective candidates get so lost in selling themselves as the appropriate candidate for the job that they forget to prepare questions for the interviewer. 12 Highest Paying Jobs and How to Land OneThere are many things to consider when applying for a job, but the truth is that the financial aspect of a job is generally very important to any candidate. Although you may want to pursue a job that you are passionate about, the chances are that you take the salary into consideration before even applying for a job. At the end of the day, employees have bills to pay and having enough money to live comfortably is something most job applicants need to consider. Tips to Prepare for Behavioral Interview QuestionsEmployers take risks with every new employee they take on board. Hence, it is not surprising that they tailor interviews to help them spot the best choices amongst the candidates that apply. Behavioral interviews are an important tool used in this process. In a behavioral interview, you are asked what we call "behavioral interview questions" that require you to explain a past scenario that highlights your skills and suitability for the position. Letter Examples: Quickly Write The 3 Types of Cover LettersRight next to resumes, cover letters are the backbone to the job searching process. At times your cover letter can make or break your chance to land a job, internship, or network connection. There are three different types of cover letters, and each serves its own purpose. If having to write cover letters are a nightmare for you, then you are in the right spot. Below we have some tips, cover letter examples, and cover letter templates to make writing cover letters easy. Shortage Roars On As There is No Perfect Solution in SightU.S. spending is skyrocketing, businesses and industries are rebounding, unemployment claims are plummeting, and the future of the economy is looking good. The state of the country is looking promising… almost too promising. What could possibly be the problem when things are going so well?