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Help Desk Support Technician with IManage Level 1 & 2 Support
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Full-time
- Help Desk Support Technician with iManage
- The Help Desk Technician is responsible for supporting inbound tickets and phone calls for clients in a fast-paced environment across diverse network environments.
- The primary role of this position is to provide outstanding Help Desk Support and customer service for iManage and other general service requests, incidents, and problems reported by end users.
- Advanced technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless
- Advanced remote access solution implementation and support: VPN, Terminal Services, and Citrix
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