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Help Desk Support I
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Full-time
- At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
- Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Support II at Edwards AFB, CA.Responsibilities include, but are not limited to:The Help Desk Support I serve as the first point of contact for customers seeking technical assistance over the phone or by email.
- They possess familiarity with the Knowledge Management database and perform remote troubleshooting through diagnostic techniques and pertinent questions, finding the best solution based on the issue and details provided by customers.
- The Help Desk Support I is a junior role functioning as the initial help desk resource for users requesting IT issue resolution.
- The Help Desk Support I takes direction from more senior personnel.
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