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Healthcare Call Center Coordinator

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83barAustin, TX
  • Healthcare Call Center Coordinator
  • Telecommute · Austin, Texas, United States
  • Want to apply your organization and coordination skills while making a difference in people's lives?
  • We are 83Bar, a full service healthcare marketing company that operates an Uber-like call center staffed with nurses from all over the country.
  • Our job is to educate and then schedule people for life-saving healthcare procedures, programs and tests.
  • We are rapidly growing and need help coordinating our call center staff.
  • Our call center manager and team of nurses need to focus on scheduling appointments and making phone calls instead of getting bogged down with day-to-day tasks.
  • This is where you come in.
  • This job is half human resources and half project management.
  • Schedule agents and coordinate daily coverage for our 15+ and growing client base
  • Work with finance department to calculate payroll and commissions
  • Problem solve basic tech issues (wi-fi isn't working, headset sounds funny) and build troubleshooting guide for common user error issues
  • Communicate larger bugs and technical problems to development team and coordinate solutions with call center agents.
  • Facilitate new hire onboarding process such as: training documentation, accreditation documentation, system logins, email, equipment, etc.
  • Reporting - Compile daily, weekly, monthly performance reports
  • Training - Maintain all training sites and documentation and work with call center manager to coach agents not complying with established practices.
  • Quality Assurance: Help find problems before they happen!
  • Ideally, applicant should have call center or other applicable experience
  • We need an extremely strong multitasker who is driven and a self-starter.
  • If you are the type of person that needs or wants a clear set of rules to follow at all times, this job is probably not for you.
  • We need someone who can critically think and is who is a decisive and confident problem solver.
  • Full time with medical and dental contribution

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