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Health Unit Coordinator

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Cleveland ClinicIndependence, OH
Part-time
  • Provides a high level of customer service to patients, families, visitors and employees to promote and supports the highest level of patient experience.
  • Performs administrative and clerical duties to ensure efficient operational flow in their assigned department.
  • Responsibilities: Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
  • Responds to patient call lights in a manner that expedites appropriate follow through.
  • Makes rounds on patients throughout their hospital stay.
  • Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
  • Assists with processing patient admissions, transfers and discharges.
  • Provides concierge service to assist patients and families with way finding and directs them to available resources.
  • Assembles and maintains patient medical records and other documents related to patient care.
  • Assists with unit clerical functions.
  • Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Other duties as assigned.
  • Education: High School Diploma or GED required.
  • College degree preferred.
  • Certifications: None required.
  • Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  • Must be able to work in a stressful environment and take appropriate action.
  • Work Experience: Minimum 1 year experience in a customer service-related role.
  • Prior job experience with typing or computer training or equivalent coursework.
  • Microsoft Office experience preferredPhysical Requirements: Requires full range of motion, manual and finger dexterity and eye-hand coordination.
  • Requires frequent data entry, standing and walking for extensive periods of time.
  • Requires normal or corrected speech, hearing and vision.
  • Requires some exposure to communicable disease or body fluids.
  • Personal Protective Equipment:Follows standard precautions using personal protective equipment as required.
  • Schedule: Part Time

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