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Head of Fund Administration Customer Success
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Full-time
- The Head of Fund Administration Customer Success is a new role within the Fund Administration Business Unit at Carta.
- Reporting into the VP of Fund Admin, you will own the growth sales, account director, business unit partnerships and customer marketing teams.
- As the leader of Fund Admin Customer Success, you will be dedicated to improving customer engagement and loyalty while leading your teams to meet NPS, NRR and ARR goals.
- Own, improve, and grow the fund administration customer success org; currently comprised of the growth sales and account director teams.
- Influence the FA business unit customer marketing strategy, with a goal of improving customer education, product adoption, and self-serve opportunities
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