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Head of Customer Marketing

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1eNew York, NY
  • We're a profitable, stable company that is not dependent on investors, so we're very confident that we're going to weather these uncertain times.
  • Because our software is transforming the world of remote working.
  • Our technologies are there to help organizations with challenges caused by COVID, enabling the #WorkFromAnywhere Enterprise.
  • Our customers invest heavily in our technology to give them a competitive advantage.
  • We're looking for a Head of Customer Marketing to join our Marketing team.
  • It's a great time to join the company: we've undergone a significant and exciting technical pivot over the last couple of years to build our genuinely ground-breaking new platform, Tachyon.
  • We just need to show and tell people about it"and that's where you come in.
  • You'll be reporting to the VP of Product Marketing, responsible for ensuring 1E becomes not just well known, but known well by its customers.
  • What You'll Do:Drive adoption of our products " We are a SaaS business and we get paid if clients renew and keep paying; They have to be using our products & feel they're getting value from them.
  • Drive upsell of our products " We have 8m+ seats of legacy products.
  • We need to upsell these to the Tachyon platform.
  • Create customer advocates " Nobody has heard of us.
  • We need customers to tell our story for us.
  • Bring 1E Sunshine to our customers " 1E has an opportunity to touch our customers with a buzz and energy that is part of our unique identity.
  • Listen to and learn from our customers " Generate insights from customers about their future needs and tailor the 1E offering and communications around this.
  • Deep understanding of our customer and product data to identify the optimal paths for communication, education, and engagement.
  • - On successful completion of your probation you will be eligible to participate in any share-based employee incentive scheme that 1E has in place at that time

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