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Guest Services Supervisor/Assistant General Manager

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The Christopher Inn and SuitesChillicothe, OH
$28,000 - $34,000 a year Full-time
  • The Christopher Inn and Suites is recruiting for a Guest Services Supervisor/Assistant General Manager, who would work under the direction of the General Manager, overseeing the day-to-day activities/functions of hotel operations while ensuring guest satisfaction.
  • Additionally, the Guest Services Supervisor/Assistant General Manager would ensure that all policies are and procedures are followed to uphold company standards and maximize hotel profitability, act/perform duties as the General Manager in his/her absence, and be outgoing and possess excellent oral and written communication skills.
  • Assistant General Manager Duties: Assist the General Manager in managing the daily operations and assignments of hotel staff.
  • Ensures systems and procedures are in place and followed for guest safety and security.
  • Directly supervises front desk sales associates and ensures that all staff are trained and supplied with the equipment and tools needed to effectively perform their job duties.
  • Assist General Manager in the execution, development, and monitoring of financial and operational goals for the hotel.
  • Manage hotel operations for front and back office, revenue, reservation functions to ensure superior guest services, the security of monies, credit card transactions, guest information, and that established/set goals are achieved.
  • Establish and implement appropriate service guidelines to ensure complete guest satisfaction.
  • Respond to guest complaints and/or concerns in a timely and professional manner.
  • Conduct monthly meetings with front desk sales associates to ensure hotel objectives/goals are being met.
  • Assist hotel in reaching sales goals and revenue projections.
  • Interact with guests to guarantee their total satisfaction.
  • Serve as Manager on Duty as assigned by the General Manager.
  • Education and Requirements: Bachelor degree preferred; High school diploma or equivalent required.
  • Experience in operations, management, and customer service.
  • Must speak fluent English.
  • Ability to interact with guests, employees, and third parties that reflects highly on the hotel, the brand, and the company.
  • Problem solving, reasoning, motivating, organization and training abilities are used often.
  • Must be available to work variable hours, as needed, including weekends.
  • enjoys interacting with people and working on group projects Adaptable/flexible
  • enjoys doing work that requires frequent shifts in direction High stress tolerance
  • thrives in a high-pressure environment Company's website: www.
  • Benefit Conditions: Waiting period may apply Work Remotely: No COVID-19 Precaution(s): Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Show more

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