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Guest Services Manager

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TopGolfSan Jose, CA
Full-time
  • The Guest Services Manager (AKA Golf Services Manager) leads their team in providing best-in-class service with hospitality for our Guests.
  • By working with, training and coaching our Associates, the Guest Services Manager ensures our Guests have the best time of their lives.
  • The Guest Services Manager is responsible for building a strong Guest Services team - hiring, scheduling, Associate development and training, and team building.
  • And they are responsible for all operations activities involved with playing the game of Topgolf - our game system, helping Guests to bays, Guest safety, maintaining golf and game supplies, retail sales, and managing leagues, clinics and academies.
  • The Guest Services Manager also has general operational responsibilities related to running the entire venue (opening/closing, managing shifts, etc.)
  • but they make sure these never interfere with the Guest Experience.
  • Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
  • How You'll Do It
  • Supervise the team in providing best-in-class service
  • Coach and develop the team and drive Associate engagement
  • Uphold operating standards and drive Guest safety and satisfaction
  • Ensure all Guest areas are staffed and functioning efficiently
  • Manage the operational duties of their department
  • Delegate and follow-up on the completion of tasks
  • Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue
  • What We're Looking For
  • 5+ years of restaurant, hotel or golf course management experience with at least 3 recent years as Assistant General Manager or General Manager within a restaurant, hotel, or golf environment
  • High school diploma or equivalent
  • Excellent communication, time management and organization skills
  • Ability to work on a team
  • Energy and enthusiasm
  • A high level of self-awareness, receptivity to change and integrity
  • Ability to work in extreme weather conditions for extended periods of time
  • Availability to work varied shifts, including evenings, weekends and holidays
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs
  • As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
  • Associated topics: customer service team manager, director, guide, guidance, lead, leadership, product support, senior, supervisor, team manager

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