University of North Florida

Review all incoming reservation requests, makes updates in accordance with policies and procedures, collect missing information from clients, and forward reservations to the Event Coordinator for review.. Communicate urgent event updates to Event Coordinators and Event Services team.. Maintain communication with employees on other Student Union teams, such as the Event Services and Game Room teams, to request and provide support as needed.. Wear close-toed shoes and a provided staff t-shirt and nametag.. Perform other duties as directed by Student Union Professional Staff, Lead Guest Services Assistant, or Building Manager.

guest services assistant

Guest Services Assistant Please see Special Instructions for more details. Applicants must complete an online application, as well as upload supplemental documents, atin order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Heather Corbitt at h.corbitt@unf.edu. Posting Details Position Information Job TitleGuest Services AssistantDepartmentStudent UnionPosition Number964000Requisition Number063781Position TypeStudent AssistantFull Time/Part TimePart-TimeTime-limited throughN/AHours10-25 per weekHourly Rate$12.00Job Summary/Responsibilities Guest Services Assistants are responsible for the reception area, administration functions, and reservation processing of the Student Union Administration Office. In this role, employees: <ul><li>Provide reception and assistance to the Student Union Administration Office and staff. Handle filing, mail distribution, paperwork reconciliation, and administrative errands.</li><li>Serves as an initial point of contact for the office providing information to visitors, faculty, staff, and students.</li><li>Uphold strong customer service standards for dress, greetings, phone calls, and expedient customer response.</li><li>Provide visitors with directions to locations within the Student Union and around campus.</li><li>Answer telephones for the department, direct calls, and record messages. Communicate with clients via telephone, email, fax, and in person.</li><li>Perform opening and closing procedures for the office.</li><li>Answer inquiries about the event, tabling, and Market Day reservation process. Train clients on the use of online reservation system, manage accounts and troubleshoot user issues. Assist clients in completing online reservation requests.</li><li>Review all incoming reservation requests, makes updates in accordance with policies and procedures, collect missing information from clients, and forward reservations to the Event Coordinator for review.</li><li>Communicate urgent event updates to Event Coordinators and Event Services team.</li><li>Receive, log, and return banners, flyers, and lost items. Maintain a log of client communication during every shift.</li><li>Check out and in tabling reservation equipment and inspect items for damage.</li><li>Create facility room cards, event schedules, and directional signage for events.</li><li>Uphold University and Student Union policies.</li><li>Maintain communication with employees on other Student Union teams, such as the Event Services and Game Room teams, to request and provide support as needed. Assist with special events as needed.</li><li>Wear close-toed shoes and a provided staff t-shirt and nametag.</li><li>Perform other duties as directed by Student Union Professional Staff, Lead Guest Services Assistant, or Building Manager.</li></ul> Mandatory paid trainings include: <ul><li>New Hire Orientation (3-4 hours)</li><li>Semi-annual staff training the Friday before Fall semester begins</li><li>Ongoing role-specific trainings as scheduled by supervisor</li></ul> Physical requirements of this position are as follows: <ul><li>Frequent: 30-70% - Sitting; Standing; Walking; Lifting up to 30 lbs; Reaching</li><li>Occasional: Up to 30% - Lifting 30-60 lbs; Pushing/Pulling; Stooping/Kneeling/Crouching; Climbing</li><li>Other physical activities may be required when assisting other teams in the department, such as occasionally performing event setups involving moving, lifting, pushing, and pulling large event furniture (tables, chairs, carts, lecterns, staging and staircases, etc.).</li></ul>Required Qualifications Applicants must be available to work at least two full semesters, preferably longer. Must be a current UNF student and possess the following: <li>Dependability</li><li>Ability to follow through on tasks until completion</li><li>Attention to detail</li><li>Ability to take direction</li><li>Punctuality</li><li>Positive demeanor and tidy appearance</li><li>Effective communication skills</li><li>Ability to work independently with little supervision, as well as part of a team with other Student Union staff</li><li>Ability to move furniture</li><li>Willingness to work and learn</li><li>Scheduling flexibility, including nights and weekends</li><li>Maintain both a semester and cumulative GPA of 2.0</li>Preferred Qualifications Computer proficient in Microsoft Suite. Ability to learn new software programs. Statement(s) of UnderstandingN/AStatement(s) of Understanding Definition N/A Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who complains of discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of University Regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens. Faculty Initiatives The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service. Posting Detail Information Anticipated Start DateJob Posting Date11/07/2023Application Review DateApplication DeadlineOpen Until FilledYesPoint of Contact InformationHeather Corbitt h.corbitt@unf.eduHiring OfficialHeather CorbittLocation if not JacksonvilleN/ASpecial Instructions Applicants must complete an online application, as well as upload supplemental documents, atin order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Heather Corbitt at h.corbitt@unf.edu. Quicklink Supplemental Questions Required fields are indicated with an asterisk (*). <li> *Are you a current UNF student or will you be enrolled by the time the position begins?<ul><li>Yes</li><li>No</li></ul></li><li> *Please describe any previous experience you have working in a customer service environment (Open Ended Question)</li><li> *How would you rate your communication skills?<ul><li>Excellent</li><li>Good</li><li>Fair</li><li>Poor</li></ul></li> Documents Needed to Apply Required Documents<li>Resume</li><li>Cover Letter/Letter of Interest</li>Optional Documents<li>DD-214 </li>

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