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Guest Relations Center Associate - Turkey Creek

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European Wax Center- Knoxville Turkey CreekKnoxville, TN
  • About European Wax Center European Wax Center, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories.
  • EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWCs vision of Revealing Beautiful Skin, through exceptional services by professionally trained and certified waxing experts.
  • So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services.
  • EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S. For more information about EWC or to inquire about a franchise, visit: The Scoop This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.
  • A Day in the Life
  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Books guests reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 1-2 days before the guests reservation
  • Identifies new guests and creates new guest profiles by acquiring guests contact information and explaining center policies, such as the medication and late policy
  • Answers guests questions and provides necessary resources for the guest to find answers in the future.
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.
  • What Sets You Apart
  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed Education and Experience
  • High school diploma required.
  • 1-3 years of strong sales experience required Compensation
  • $10.00-$12.00 per hourplus commission, bonus, and incentives Employee Benefits
  • Medical and Dental available after 60 Days
  • After 1 year of employement One WeekPaidVacationfor full time associates

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