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Group Housing Coordinator

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HEI Hotels & ResortsAlpharetta, GA
  • About UsInspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well.
  • Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate!
  • In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site.
  • In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world."
  • Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • OverviewIn a town famed equally for its charming traditions and modern appeal, The Hotel at Avalon captures both, a sparkling ode to its new South roots hitched to a forward-thinking concept.
  • All the elements come together here - attentive service, and beautiful lush surroundings, a playful disposition and a sophisticated demeanor.
  • With a warm and genuine smile, The Hotel at Avalon welcomes travelers and culture seekers - for business and for pleasure - to a place where the good life is right at home.
  • Graced by walkable boulevards with their outdoor living rooms, splendid shops, inspired dining and entertainment, the blissful perk of Avalon complements the mix, just steps from the Alpharetta Conference Center.
  • A new destination for Atlanta.
  • The Hotel at Avalon is a place apart, an experience where everyone comes and lives well.
  • The Group Housing Coordinator oversees the efficient operation of the Hotel's reservations in the inputting of guest room blocks to accommodate guest needs and maximize revenue.
  • Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate.
  • This includes monitoring of group blocks, determining cut off dates, and rate restrictions.
  • Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.
  • Calculate and prepare rooms reports to determine sources of business using various computer systems.
  • Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.
  • High school diploma required, and college degree preferred.
  • Hotel experience preferred.
  • Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
  • This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.
  • Ability to make accurate mathematical calculations using 10-key.
  • Must have analytical ability to assess reservation trends and make related decisions.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
  • BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
  • For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
  • HEI Hotels and Resorts is an equal opportunity employer.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Associated topics: arts, camp, counselor, host, instructor, program, site, teen, volunteer, worship

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