Tokai Carbon GE LLC

This position is one of the primary technical contacts for all Tokai Carbon GE customers for technical issues, value added services, and melt shop process expertise.. Responsible for managing external customer projects, analysis of potential customer technical improvements, and melt shop value added service systems development, deployment, and support for AC and DC furnaces, scrap charged or DRI charged for the carbon steel and stainless steel industries.. Align customers' melt shop business strategic intent from their manufacturing/operations perspective (e.g. new capital expenditures, new business, product development) to assure effective selection and utilization of products/services. Technical degree (BS or MS) with 5+ years of expertise in the steel industry. OR minimum 15 years of expertise in the steel industry

services engineer

Tokai Carbon helps build America every day and we are proud of it. Tokai Carbon is one of the largest and most highly recognized graphite electrode manufacturers in the world. In order to continue to help build America, we need YOU. So, what's in it for you? We know that our employees are our greatest asset. We foster a collaborative and supportive work environment. We are committed to the pursuit of excellence through the development of our employees to be the best they can be. We believe family and work-life balance is essential to long-term success. Job Summary This position is one of the primary technical contacts for all Tokai Carbon GE customers for technical issues, value added services, and melt shop process expertise. This role has responsibility for technical customer services, systems, and support in multiple regions. Collects, analyzes, and reports product performance data and operation/furnace conditions to aid further development in the GE/CE field. Develops and maintains customer relationships with key technical and operations stakeholders and acts as liaison with the key TCGE operations and technical stakeholders. Essential Functions <ul><li>Responsible for managing external customer projects, analysis of potential customer technical improvements, and melt shop value added service systems development, deployment, and support for AC and DC furnaces, scrap charged or DRI charged for the carbon steel and stainless steel industries.</li><li>Analyze EAF/LMF operations utilizing electrical equipment and offer specific recommendations to improve electrode performance, EAF/LMF performance, and optimize customer production costs</li><li>Obtain and communicate EAF/LMF performance parameters to the Commercial, Technology, and Manufacturing departments to assist in proper product selection and product development</li><li>Ensuring that work does not adversely impact the safety of customer personnel, customer production facilities, or customer environmental controls</li><li>Support and document electrode trials under varying operating conditions in order to provide effective feedback to Technology and Manufacturing departments</li><li>Report in a timely manner, each client visit through company's reporting system (database, standard visit reports, etc.) and associated Technical Sales personnel</li><li>Promote proper electrode handling and increase customer awareness of specific individual shop factors which affect electrode performance</li><li>Investigate customer complaints and concerns regarding application, quality and reliability of TCGE products at customer's location</li><li>Organize technical workshops, trainings, and seminars with customers</li><li>Partners with the Technical Sales Group to define and support service/sales strategies</li><li>Analyze customers' critical needs and drivers from a technical/manufacturing perspective to provide efficient and effective technical service systems and assist determining the appropriate TCGE product to be produced for the application</li><li>Align customers' melt shop business strategic intent from their manufacturing/operations perspective (e.g. new capital expenditures, new business, product development) to assure effective selection and utilization of products/services</li><li>Identify potential projects and expected results in agreement with customers</li><li>Defining budget, calculating benefits, proposal of win-win shares for both customer and Tokai Carbon GE LLC, and accounting for project results</li><li>Assuming technical responsibility for successful project sequences, including, as needed, customer technical specialists, regional technical service efforts, and third parties (engineering consultants)</li><li>Develop effective relationships with customers' key technical/manufacturing personnel</li><li>Analyze and report on the strengths and weaknesses of all graphite suppliers based on customer perceptions and results, as well as other market sources to competitively position our products and services</li><li>Align TCGE's internal resources with our customers' key decision drivers and proactively resolve their issues to increase customer satisfaction and gain market share</li><li>Support TCGE commercial/service strategies by integrating technical and manufacturing knowledge of the customers into the overall commercial strategy</li><li>Continuously improve overall technical proficiency of TCGE commercial organization</li><li>Assist TCGE Technical Service Manager to define, develop, and implement customer-oriented services, systems, trainings, and projects</li><li>Present technical papers, publications in various technical or commercial events (AIST, METEC, SEAISI)</li><li>Establish relationship with various furnace and electrode handling equipment suppliers for technical information exchange</li><li>Ensures proper documentation of projects and systems</li><li>Perform other duties as required that are in support of the department's goals </li></ul>COMPETENCIES <ul><li>Electric arc furnace knowledge (regulation, maintenance, operation)</li><li>Basic knowledge of graphite products and applications</li><li>Working knowledge of ERP systems (D365, SAP)</li><li>Demonstrate ability to develop strong working relationships with technical and operations personnel</li><li>Strong verbal and written communication skills. Ability to communicate complex technical issues, ideas, and concepts to stakeholders, operators, and business groups for reporting and/or decision-making purposes</li><li>Strong project management skills</li><li>Working knowledge of Microsoft Office software, BI reporting software, and statistical software</li><li>Ability to work well without close supervision and make effective decisions</li><li>Strong analysis / problem solving skills</li><li>Good negotiation skills</li><li>Strong customer service skills and organizational skills</li><li>Familiarity with power monitoring devices, including connection, data collection, and analysis a plus</li><li>PLC/Automation programming skills a plus</li><li>Knowledge of AC transformer and DC rectiformer systems a plus</li><li>Experience with database queries, Python programming language, and scripting a plus </li></ul>Education And Experience <ul><li>Technical degree (BS or MS) with 5+ years of expertise in the steel industry </li><li>OR minimum 15 years of expertise in the steel industry </li></ul>Compensation And Benefits <ul><li>Available on your first day: Full medical, vision, dental benefits, short-term disability, and long-term disability</li><li>Paid time off</li><li>Monthly wellness reimbursement</li><li>Health Savings, Flexible Spending and Dependent Care accounts</li><li>401(k) retirement savings plan with employer match</li><li>Annual bonus*</li></ul>

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