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Gateway Representative (SJC)

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OneSky Flight, LLCSan Jose, CA
Full-time
  • As a Gateway Representative, you are responsible for our Owners traveling to and from the assigned FBO location, in all issues related to the seamless operation of the Owners’ flights and ensuring customer satisfaction and delight.
  • Acts as the key facilitator in communicating operational issues and customer feedback as they occur at the assigned locations.
  • High degree of confidentiality required.
  • Facilitate smooth arrivals and departures for owners at the airport.
  • Review daily demand and determine location for base of operations for the current day’s activity.
  • Meet and greet owners, as schedule permits, who are departing and arrivi ng from assi gned location.
  • Establish high-level relationship with owners who are based at the representative’s location.
  • On-site management of outside support service providers (caterers, ground transportation companies, FBOs) ensuring quality, timely delivery and accuracy of products provided for our owners.
  • Responsible for securing and procuring third party specialty providers & services to fulfill owner requirements that fall outside of the normal services provided via Procurement Department’s supplier contract services.
  • Advise crew of owner preferences and sensitivities prior to owner arrival.
  • Provide on-site, on-demand troubleshooting and special needs assistance.
  • Provide logistical support to Sales & Marketing to receive special gifts and ensure delivery to aircraft prior to owner arrival.
  • Work a minimum of 40 hours per week on a flexible schedule determined by operational demand - weekend and holiday coverage is expected.
  • Perform other duties as assigned.
  • Bachelor’s Degree or equivalent work experience
  • One to two years high end customer service experience
  • Basic knowledge of Corporate Aviation current events, trends, practices and procedures.
  • Must possess the legal ability to work in the United States
  • Must possess the legal ability for specific airport/TSA background checks for airport assigned
  • Handles stressful situations and deadlines well.
  • Highly self-motivated and enthusiastic.
  • Demonstrates business knowledge, perspective and ethical behavior.
  • Demonstrated ability to manage multiple projects; must have strong organizational skills.
  • Customer orientation - the ability to determine the needs of internal and external customers.
  • Regularly search for ways to meet their needs by consulting them and optimizing received information, with a view to improving the products and services intended for their use.
  • The emphasis is on satisfying the needs of internal and external customers in order to help them achieve excellence.
  • Teamwork - a willingness to work with others, to be part of a team and to work collaboratively for the purpose of achieving common objectives by ensuring respect for other members of the team and facilitating their participation.
  • Problem solving - an in-depth analysis of symptoms, causes and impacts relating to a given problem situation.
  • The aim is to develop contextualized solutions that meet expectations in terms of organizational efficiency.
  • Interpersonal communication - an ability to clearly convey and receive information.
  • Also implied is the ability to initiate and facilitate discussions with one’s managers, colleagues, customers and partners, while taking into account their various points of view.
  • Flexibility and ability to adapt - the ability to value different points of view and to be receptive to changing circumstances and new information that alter the course of events.
  • Time and priority management - setting priorities and managing one’s time in order to achieve specific organizational objectives.
  • Effective time management helps improve productivity, but also aims to achieve a personal balance in terms of quality of life issues.
  • Decision making - the ability to assess the importance, urgency and degree of risk associated with a situation and to implement timely measures that will address situations with varying degrees of complexity and ambiguity.
  • Emotional intelligence - the ability to perceive one’s own emotions and those of others, to express such emotions, to analyze them as a way to facilitate understanding, to appropriately regulate one’s emotional response, and to step back from situations in order to assess them.
  • Ability and willingness to work nights, weekends, holidays, and overtime as required
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk or hear.
  • Physical demands may require a considerable amount of time sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) along with various office equipment
  • Physical demands may include walking, carrying, reaching, standing, and stooping, individuals in this role will be subject to the weather and outdoor elements present in each location.
  • May require occasional lifting/lowering, pushing, or pulling up to 30 pounds
  • Must be able to visually and aurally assess conditions.

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