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Fullfillment Client Services Account Manager

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3PL Worldwide, IncRancho Cucamonga, CA
  • Client Service Manager will work as a liaison between the internal departments and external vendors for assigned client groups.
  • Provide client support by researching and documenting issues and problems and resolving the problems swiftly.
  • Maintains client data integrity by determining marketing plans and working with media buyers, inbound telemarketing Centers, manufacturers and merchant banks.
  • Manage data to ensure the client understands the success or failure of their current campaign by measuring and ensuring results
  • Occasionally, work directly with Sales to implement new client contracts and project goals by establishing and developing plans which include; standard operating procedures, and pricing.
  • Manage team of order processing administrators in West Coast Facility; Ensure that daily workload is addressed and completed accurately and within expected time frame, distribution guidelines are adhered to and administrators maintain standard of professionalism.
  • Work with West Coast General Manager and Warehouse Manager to determine most cost efficient ways in which to address daily volume, from a labor perspective, and adjust accordingly based on fluctuating needs of the business.
  • Strong presentation skills and exceptional verbal and written communication skills.
  • Must have 3-5 years direct client management experience
  • Highly self-impelled and directed, with sharp attention to detail.
  • Must have exceptional proficiency in computer applications including: all Microsoft Office Suites.
  • Microsoft Access and Project experience.
  • Exceptional Project Management skills
  • EDI /Retail Distribution Experience preferred
  • Must be able to handle deadlines and stressful timelines well.
  • Management Proficiency quality management experience to work well in a team focus environment.
  • Additional related duties and responsibilities as determined by department needs
  • Bachelor’s degree in business administration, business management or related specific field from an accredited institution preferred.
  • In lieu of education, 3-5 years experience in a client services environment.
  • PLEASE NOTE THIS IS NOT A CUSTOMER SERVICE CAREER POSITION. CUSTOMER SERVICE EXPERIENCE WILL NOT BE CONSIDERED FOR THIS ROLE. CUSTOMER SERVICE EXPERIENCE IS NOT CLIENT SERVICE EXPERIENCE (B2B) IN REGARDS TO OUR MINIMUM QUALIFICATIONS.
  • Please see our company website for more details about us: www.

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