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Full Time Customer Service Representative - Bilingual Is a plus

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Immediate HirePhiladelphia, PA
Full-time
  • Next Wave is a fast-growing firm taking over the Newark area.
  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services, and excellent communication.
  • Works extensively with the customer to provide timely solutions including order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customers needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provide a personalized approach that shows customers we can help, regardless of their need.
  • Experience providing excellent customer service in a fast-paced contact center environment.
  • Experience using relevant computer applications/software.
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems.
  • Strong typing and accurate data entry skills required.
  • Self-starter with proof of a strong work ethic and energetic personality.

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