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Front Desk Supervisor, Conrad Beach

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Conrad BeachFort Lauderdale, FL
  • Conrad Fort Lauderdale Beach located between Sunrise/Las Olas boulevards and steps from North Beach is looking for a Full-Time Front Desk Supervisor to join our team!
  • Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!
  • A Front Desk Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability
  • Here are some perks you can enjoy when joining our team
  • - Access to your pay when you need it through DailyPay
  • - Career growth & development
  • - The Go Hilton travel discount program
  • - Competitive wellness benefits
  • - Team Member Resource Groups
  • - Recognition and rewards programs
  • - And so much more
  • What will I be doing?
  • As a Front Desk Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  • -Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • -Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • -Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • -Schedule, assign daily work, lead pre-shift meetings, inform and train team members
  • -Monitor, observe and assist in evaluating team member performance
  • -Monitor lobby traffic and adjust staffing accordingly

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