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Front Desk - Part Time

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Hyatt Place Louisville EastLouisville, KY
Part-time
  • PM SHIFTS, WEEKENDS REQUIRED, MUST HAVE VALID DRIVER'S LICENSEPrimary responsibilities of Front Desk (Gallery Host) Agents include: greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay.
  • Responsible for registering guests, making and modifying reservations, hotel operator, and concierge duties.
  • Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  • Additional responsibilities may include (but not limited to) driving guests to designated locations assisting guests with luggage maintaining vehicle cleanliness and concierge duties during the overnight hours.
  • Drive the van according to scheduled van runs and/or as needed for guests and accommodate guests during their stay in an attentive courteous and efficient manner.
  • QUALIFICATIONS:High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state.
  • Minimum of one year driving experienceMust have an acceptable MVR (Motor Vehicle Driving Record)Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • JOB RESPONSIBILITIES:Approach all encounters with guests and employees in a friendly service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Greet guests in a pleasant manner.
  • Load and unload luggage carts.
  • Load and unload van with luggage.
  • Escort guests to rooms upon request.
  • Check/store luggage for arrivals and departures using luggage tags.
  • Open and close cab doors for arriving and departing guests.
  • Deliver messages to meeting rooms.
  • Maintain current listing of local and area attractions special events and activities.
  • Maintain list of local transportation guides churches sport arenas etc.
  • Provide information maps and directions as required.
  • Ensure lobby reader board is correct.
  • Maintain cleanliness of motor entrance front door and lobby area.
  • Deliver flowers packages and messages to guest rooms.
  • Complete room changes.
  • Maintain cleanliness of van interior and exterior.
  • Drive van as per scheduled runs.
  • Answer console to assist guest services agents.
  • Show guest rooms and suites as needed and emphasize company amenities.
  • Other duties as required.
  • Welcome to our Hyatt Place Louisville East hotel near Louisville Convention Center.
  • Our prime location is a short drive from all the Louisville area has to offer including Kentucky Exposition Center and Churchill Downs.
  • Our modern and spacious guestrooms feature contemporary dcor and deluxe amenities.
  • We have so many great hotel amenities including free Wi-Fi, outdoor pool, fitness center, and on-site dining.
  • Guests can wake up to breakfast served fresh every day.
  • They can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more.
  • We offer a caffeine fix in the AM and a cocktail at the bar in the PM.
  • As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
  • Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
  • Join a world of possibility with Aimbridge Hospitality.
  • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay!

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