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Front Desk Attendant (Sat & Sun 7p - 7a)

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Castle GroupNorth Miami Beach, FL
  • Overview: Responsible for professional, effective and efficient handling of all residents requests and needs upon entering the community.
  • The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group.
  • He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function.
  • This includes working interdepartmentally, as well as, with our external customers.
  • Responsibilities: (May include some or all of the following as applicable)Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
  • Documents issues or transactions as needed.
  • Develop knowledge of surrounding areas and attractions.
  • Keeps track of activity logs and incident reports, records and forms for the Community Association Managers review daily.
  • Demonstrates excellent customer service, communication and time management skills.
  • Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
  • Monitors and controls Electronic Security Control Systems if applicable.
  • Logging in all packages and tracks them through to pick-up by recipient.
  • Follows-up on all complaints/issues notifying Community Association Manager as necessary.
  • Ensures all safety precautions and procedures are followed while performing duties.
  • May assist with resident notifications or special events.
  • Process work orders and files resident documents and invoices, if applicable.
  • Qualifications: Education/Training/Certifications/Licenses:High school diploma or equivalency required.
  • College level courses in business or hospitality preferred.
  • Experience/Knowledge/Skills:One (1) to two (2) years of business experience preferred.
  • Outstanding customer service, communication and interpersonal skills required.
  • Effective written and verbal skills.
  • Computer literacy:Intermediate command of computer hardware/software is required.
  • Language requirements:Multiple language fluency may be required or preferred, depending on community.
  • Travel and availability requirements:May be required to travel for training sessions off-site on an ad-hoc basis.
  • May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.
  • Ability to work extended hours and weekends if needed.
  • Physical Requirements:Ability to lift up to 40 lbs.
  • work in an upright standing or sitting position for long periods of time, will fluctuate day by day; Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post.
  • Handle, grasp and lift objects and packages.
  • Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.
  • Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Working Conditions:The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.
  • May require outdoor site visits on an occasional basis.
  • Disclaimer:This is not an all-inclusive job description.
  • In addition, management has the right to change any portion of this job description at any time and for any reason.

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