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Front Desk Agent - Part Time

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Embassy Suites StationAtlanta, GA
Part-time
  • Assist guests with arrival and departure from hotel, while providing positive guests experiences.
  • - Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
  • Promote HEI Hotels and Resorts and brand marketing programs.
  • Make appropriate selection of rooms based on guest needs.
  • Code electronic keys.
  • Non-verbally confirm the room number and rate.
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • - Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler's checks, and other forms of payment.
  • Convert foreign currency at current posted rates.
  • Post charges to guest rooms and house accounts using the computer.
  • - Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer.
  • Retrieve messages and communicate the content to the guest.
  • Retrieve mail, small packages and facsimiles for customers as requested.
  • - Close guest accounts at time of check out and ascertain satisfaction.
  • In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • - Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
  • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • - Remain calm and alert especially during emergency situations and heavy hotel activity.
  • Plan and implement detailed steps by using experienced judgment and discretion.
  • - Comply with attendance rules and be available to work on a regular basis.
  • - Perform any other job related duties as assigned.
  • Associated topics: beach, bell, concierge, door, front desk, luggage, resort, service representative, sheraton, terrace

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