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Front Desk Agent
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Full-time
- Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
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