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Fraud & Dispute Specialist

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FiservIrving, TX
Full-time
  • What does a great Fraud and Dispute Specialist do?
  • You will assist cardholders with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines.
  • You'll be responsible for the time sensitive processing of work cases based on both banking and credit card associations' regulatory guidelines and client requirements.
  • This will involve evaluating, researching, decision making, monitoring, and communicating with key contacts up to and including investigations.
  • Are you known for your time planning, organizational skills and time utilization?
  • We want to hear from you.
  • o A moderate to high level of complexity.
  • Errors in this position may result in direct monetary impact and financial loss to Fiserv and clients.
  • o Ongoing learning due to changes with the Association's (Visa, MasterCard and American Express) regulatory requirements and client guidelines.
  • o To works cases that are at the Transaction and/or Account Level.
  • o The life cycle of a case to be typically 90-120 days in length.
  • o Research and evaluate the work case and process the dispute, fraud, chargebacks and/or complaints.
  • o Monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.
  • o High School diploma or equivalent required; Associate’s degree preferred
  • o 1+ year financial or customer service experience
  • o Experience with Reg E and Reg Z regulations

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