Facsimile Communication Industries, Inc

Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment.. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings.. We are looking for motivated hands-on Field Service Technician(s), the ideal candidate will be detail oriented and customer service driven.. Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus). Driving knowledge of Mercer and surrounding counties.

field service technician

Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings. Locations include Mercer and surrounding counties.
We are looking for motivated hands-on Field Service Technician(s), the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.
Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
Manage and maintain a highly accurate parts inventory via handheld device
Receive, prioritize and accurately close service calls via handheld device
Assist with equipment installations as needed
Keep current with new technology through off-site manufacturer's classes and online training
Communicate equipment problems and solutions to fellow technicians
Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
Computer literate and basic knowledge of networking
Electronic & mechanical experience/aptitude
Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
Valid driver's license with an excellent driving record and reliable transportation
Professional appearance and manner skills
Customer service oriented
Excellent communication skills
Able to work independently, under pressure at customer sites and to accept direction on given assignments
Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
Team player, reliable, punctual and possessing a positive attitude
Driving knowledge of Mercer and surrounding counties.
Benefits
Competitive Salary (based on experience)
Cell Phone
Mileage Reimbursement
Paid Holiday, Vacation and Sick Time

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