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Field Network Engineer
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Full-time
- The Field Network Engineer (FNE) will be utilized in many different capacities to ensure client success regarding the entire scope of our Managed IT services.
- When necessary, participate in phone conferences, in person meetings, validation, and proposal meetings with the Managed IT Business Development Specialist.
- Participate in end user on-boarding meetings to help explain the Complete Care program and show clients how to interact with our Service Desk. Walk users through the Complete Care end user guide and ensure the client understands the process while emphasizing our commitment to excellent customer service.
- These include Windows Server, Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy configuration, and cloud services such as Office 365, G-Suite, and Azure.
- Work with the Service Desk and Operations teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching, A/V profiles and scan schedules, workstation clean up, Active Directory management, backup maintenance, and all network documentation.
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