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Fan Support Specialist EMEA (Remote, Europe)
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Full-time
Remote
- Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management.
- As a Support Specialist at Ticketmaster, you will be the key link between our local markets, the broader Microflex team and our partner Concentrix.
- Act as the primary point of contact for the Concentrix team, addressing their queries related to Microflex market procedures and policies to maximize productivity, Customer Satisfaction (CSat), and First Call Resolution (FCR).
- Report and analyse Concentrix operational quality and challenges, actively participating in weekly calls with Concentrix and Ticketmaster Fan Experience teams.
- Explore opportunities to expand the services Concentrix can offer to Microflex markets, enabling them to consistently meet their 24-hour SLA target.
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