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Executive Housekeeper

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SpringHill Suites Kansas City NorthwestWeatherby Lake, MO
  • Three years experience as housekeeping associate or inspector is required.
  • Requires walking and standing to a significant degree.
  • Requires ability to perform housekeeping chores (cleaning units or assisting in the laundry) which involve lifting, bending, and stretching.
  • Requires ability to communicate both orally and in writing to guests and staff members.
  • Requires ability to work flexible schedule to include weekends and holidays.
  • Requires knowledge of budgeting, forecasting, staffing, and scheduling.
  • Supervisory/Management skills: development of housekeeping staff.
  • Ability to maintain records and communicates effectively with members of other hotel departments.
  • Ability to order and receive supplies and maintain adequate inventory levels.
  • Requires familiarity with standards and procedures.
  • Must have the ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner General Responsibilities The Executive Housekeeper manages all facets of the Housekeeping Department, ensuring maintenance of high levels of guest service and satisfaction to include guest accommodations, laundry, and public areas and work areas.
  • Provides training to departmental associates.
  • He or she monitors housekeeping services daily to ensure that each and every associate is delivering quality customer service.
  • Enforces policies and procedures and standards as established by TSH Standard Operating Procedures.
  • Assists GM/OM in the development of Housekeeping department.
  • Manages according to established company procedures.
  • Orders and receives supplies to maintain adequate inventory levels.
  • Monitors and maintains level of cleanliness in accommodations, storage areas, laundry, restrooms, and public areas.
  • Compiles and reports accurate accommodation status to Front Office.
  • Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
  • Communicates any discrepancies in accommodation status and ensures that corrective action is taken.
  • Communicates with other department heads to resolve deficiencies and repair items.
  • Performs special assignments and projects as requested.
  • Participates in the MOD program.
  • Maintains security of keys.
  • Monitors payroll and control costs, remaining within budget.
  • Introduces and manages any Brand programs.
  • Ensures completion orientation checklists, training guides and all training documentation.
  • Is the departmental trainer(s).
  • Coaches associates when rules are not being met, offers encouragement and works with to improve performance.
  • Records and processes all incident reports as needed.
  • Performs required tasks, including, but not limited to, those contained in the TSH Standard Operating Procedures.
  • Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the TSH Employee Handbook.
  • Performs all other duties as assigned by management.
  • Maintains standard procedures for security of on-loan equipment.
  • Conducts monthly inventory of linen, supplies and equipment.
  • Maintains budgeted labor standards by forecasting and comparing forecast to actual.
  • Establishes and maintains cost-control systems on linen inventories, cleaning supplies and labor costs, by forecasting and comparing forecast to actual.
  • Maintains room quality and amenities based on hotel objectives and policy and procedures.
  • Ensures quality services are rendered in meeting guests needs.
  • Ensures that good guest relations are enhanced.
  • Works with other department heads to resolve guest complaints.
  • Maintains departmental communication through the effective use of staff meetings, logbooks and bulletin boards.
  • Effective Communication skills
  • Good team player
  • Well-groomed and professional appearance

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