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Ete Field Navigator

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MetroPlus Health PlanNew York, NY
  • Care. MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care.
  • We believe that Health care is a right, not a privilege.
  • If you have compassion and a collaborative spirit, work with us.
  • You can come to work being proud of what you do every day.
  • About NYC Health + HospitalsMetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
  • As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics.
  • For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
  • Under the direct supervision of the Senior ETE Advisor, the ETE Navigator is part of a dynamicteam of staff, known as the Ending the Epidemic (ETE) Team, who are focused on dramatically improving HIV care outcomes and reducing new HIV infections in New York State.
  • This position works in tandem with other care managers as well as the primary clinical team and communitybased organizations to support members living with HIV to stay in care and virally suppressed using a health coaching model and a strengths-based approach.
  • The ETE Navigator will employ a combination of strategies to effectively engage members, including phone outreach and deployment to facilities throughout the boroughs of New York City to provide face-to-face case management.
  • This is a grant-funded position.
  • Job DescriptionProvides direct care management by coordinating the delivery of comprehensive, quality healthcare services for members who are living with HIV.Performs member assessment, plan of care development, and care coordination to ensure optimal health outcomes.
  • Conducts telephonic and face-to-face member engagement, and inclusion, where appropriate, of collateral contacts including family members (with appropriate consent of the member), primary care provider, and other community and case managers to identify and address the needs and barriers of members living with HIV to promote thehealth and wellness of the member.
  • Provides health education using coaching and motivational interviewing techniques to promote improved health outcomes for HIV engagement in care and viral loadsuppression, engagement with behavioral health and substance use services and, to a more limited extent, effective management of other co-morbid illnesses, such ashepatitis C, diabetes, hypertension and asthma/COPD.Participates in special outreach and quality improvement projects as assigned.
  • Documents all care management activities for each member in the DCMS system and other applicable software programs and ensures that such documentation is incompliance with professional standards and regulatory guidelines.
  • Follows departmental workflows as assigned, including the return to care and adherence interventions.
  • Attends and prepares for case conferences and occasional conferences on special topics and/or with other departments.
  • To review, identify and assess the member’s Plan ofCare and recommend changes in order to promote the health and wellness of the member.
  • Minimum QualificationsAssociate’s Degree4 years’ professional experience including a minimum of 2 years of clinical experience in HIV care or support systems that includes experience in care coordination, healtheducation and case management.
  • Two years of experience in managed care is preferred.
  • Bilingual (English/Spanish) is preferred.
  • Fluency in other languages is welcomed.

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