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Epic System Analyst Resolute Hospital Billing

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Mount Sinai Health SystemMiami Beach, FL
  • System Analyst Resolute Hospital Billing
  • As Mount Sinai grows, so does our legacy of caring
  • Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.
  • Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.
  • Named one of America's 250 Best Hospitals for 2020 and 2021 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence.
  • A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
  • The BEST cardiac surgery survival rate in Florida
  • A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience
  • Attitude - Maintains a positive attitude welcomes and incorporates feedback and shows appreciation for colleagues patients partners and customers in a consistent manner.
  • Teamwork - Demonstrates great teamwork shares information with others responsive with all communications/deliverables collaborates with the team to resolve open issues and anticipates the needs of colleagues in a consistent manner.
  • Service Delivery - Takes personal ownership of issues ensures a high degree of accuracy with all communications/deliverables completes tasks according to committed timelines demonstrates excellent service recovery and communicates with customers in a consistent manner.
  • Service Management - Actively monitors assigned HEAT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner
  • Workflow Analysis - Under direction of senior team members performs workflow analysis and design with input and guidance from key operational leadership.
  • Facilitates workflow adoption on new processes.
  • Testing - Participates in system testing events by executing scripts.
  • Accurately documents and reports any noted errors or deficiencies.
  • Upgrades/Optimizations - Provides support to department/end users during system upgrade and optimization activities
  • Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management.
  • Tasks are completed within specified time frame.
  • Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
  • Leadership - Actively participates in departmental and customer team meetings.
  • Provides input and acts as a team resource by taking notes or other support activities.
  • Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas.
  • Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
  • Downtime Processes - Actively participates in testing of downtime processes.
  • Activities may include executing test scripts working with end users or other tasks to support downtime activities.
  • Training - Participates in discussions related to the development of training content for users.
  • Provides support to formal training classes when necessary in the form of proctoring materials preparation or other tasks as necessary.
  • 1-2+ years experience with large hospital applications/systems preferred
  • EPIC HB Certified.
  • Familiar with EPIC extracts and Slicer Dicer.
  • Relevant application certification desired (when applicable)
  • Bachelor's Degree or equivalent experience
  • We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs.
  • Long-term disability coverage
  • Healthcare spending accounts
  • Employee assistance program
  • On-site childcare & Mater School grades K-3
  • On-site housing for selected positions and more!

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