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Enterprise Services Administrator (Remote)

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Heartland Financial USADenver, CO
Remote
  • Location: United States of America (Remote)
  • HTLF is a diversified financial services company headquartered in Dubuque, Iowa. We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength - giving local decision-making the opportunity and insights to focus on customers and growth.
  • Relationships have been the core of our company since its founding in 1981.
  • We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.
  • What's different about a career at HTLF?
  • We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets.
  • We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities.
  • We're dedicated to making HTLF the best place to work - where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.
  • Under minimal supervision, the Enterprise Services Administrator implements and supports application systems across the enterprise.
  • This includes installing, configuring, maintaining, supporting and optimizing enterprise software.
  • This position also troubleshoots performance issues.
  • Candidate can be located in any of the below states
  • Assists with installation and testing of necessary enterprise-class software packages and hardware such as operating systems, Office programs and banking applications.
  • Upgrades software components as required.
  • Responsible for the installation, configuration, management, and support of all company approved printers.
  • Performs troubleshooting to isolate and diagnose problems.
  • Effectively utilizes company incident, problem, knowledge, and change management systems to ensure timely and efficient support of end-users.
  • Monitors functions of equipment and software to ensure system operates in conformance with specifications.
  • Trains end-users to use new or modified equipment or software.
  • Creates or assists others in the writing of end-user documentation, instructions, and procedures.
  • Responsible for patching and vulnerability management of end user devices such as laptops, desktops, and workstations.
  • Assists Service Desk in escalated support incidents.
  • Seeks guidance and/or escalates incidents to Enterprise Services Administrator Senior or Management as needed.
  • Provides mentoring and training to support the development of Service Desk Analysts.
  • Assists with enterprise projects, as needed.
  • Familiar with IS Business Recovery Plan and Information Security Program.
  • Assists in IS Business Recovery planning and testing.
  • Helps ensure the stable operation and efficient performance of company applications.
  • Participates in an on-call rotation, as needed.
  • Assists in promoting quality customer service and a positive team environment, encouraging co-workers to continue to provide a high level of customer support.
  • Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
  • Performs other duties as assigned.
  • This job has no management responsibilities.
  • Associates Information Technology preferred or
  • 3-5 years Information Technology experience required
  • 3-5 years Hardware, software and network connection troubleshooting experience required
  • 1-3 years Experience with application support, including installing and servicing required
  • Experience with server and application packaging/virtualization preferred
  • Ability to know when to escalate problems
  • Proven analytical and problem-solving abilities
  • Self-motivated and directed
  • Excellent customer service skills
  • MCSA or higher recommended

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