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Enterprise Service Desk Specialist
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Full-time
- SOSi is currently seeking an experienced Enterprise Service Desk Specialist join our team in Joint Base Pearl Harbor Hickam, Honolulu, Hawaii.
- The customer based out of Honolulu, Hawaii creates, manages, and supports IT solutions for USINDOPACOM, its mission and its 5,000+ customers throughout the Pacific theater.
- Enterprise Service Desk Specialists are responsible for assisting users and other IT personnel with tracking, prioritizing, and resolving systems, services and network issues within the supported environment.
- Create, review, track and maintain detailed service records within ticketing system to effectively identify requests, progress, and resolutions.
- Fields and responds to user inquiries via appropriate communication methods (e.g., in-person, phone, email, desktop VTC).
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