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End User Technician 4
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- This Lead End User Support Specialist position provides end-user technology support for the Fidelity Investments (City, State) location.
- This job role is 100% onsite and the support ratio is 1000 associates to 1 Lead End User Support Specialist role.
- Build internal relationships and collaborate closely with Problem Management and Engineering teams to triage potential bugs, build test cases, identify workarounds and keep stakeholders updated
- in the use of device building/service tools- Microsoft Autopilot, Active Directory, Intune, VSphere
- A+ , Network +, Google IT Support, or Cisco CCNA is a plus
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