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Director of WW Support Sales Excellence& Operations

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MicrosoftNew York, NY
  • Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn't anywhere else.
  • This is a world of more possibility, more innovation, more openness, and sky's-the-limit thinking - a cloud-enabled world.
  • Our mission is to empower every person and every organization on the planet to achieve more.
  • We have unique capability in harmonizing the needs of both individuals and organizations.
  • We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.
  • Microsoft Solutions - Support Services sales organization
  • we are seeking a
  • Director of WW Support Sales Excellence & Operations
  • In this role, you will lead a team and work across the Support Sales organizations to lead, organize, and govern the WW sales excellence and operations frameworks that drive business outcomes and customer satisfaction.
  • This includes providing insights and processes to improve deal velocity and attaining sales targets through simplification of business processes and driving operational clarity across organizational boundaries.
  • The role will plan operational strategies and govern sales excellence across all customer segments and all available sales channels for Microsoft Support.
  • We are seeking a highly determined, self-motivated people manager who fosters cross- organizational relationships and builds trusted connections to ensure the sales teams operate under the defined principles of sales excellence and are provided the right processes and tools to execute with efficiency and success.
  • The candidate must come with depth in leading sales excellence principles and pragmatic approaches to enabling the global sales force to achieve defined business targets.
  • Lead a team of tools and process specialists and sales excellence leads across global time zones.
  • + Lead, organize, and govern all WW sales excellence frameworks that drive business outcomes and customer satisfaction.
  • + Oversee consistent execution of key growth objectives defining and executing key strategic and cross-functional initiatives across time zones.
  • Drive training, tools, enablement, and culture to create an environment that builds and supports high-performing sellers, thus delivering sales excellence.
  • + Drive sales discipline, accountability & high productivity.
  • Skilled in coaching managers to drive sales excellence behavior improvements & increase proficiency in lead management, opportunity.
  • + Qualification, close planning, pipeline hygiene & deal forecasting through utilization & adoption of standard tools, applications & processes.
  • + Leverage business insights to drive required actions.
  • Skilled in analytical problem solving, leveraging business dashboards & tools to identify risks, upside & other related intelligence.
  • Anywhere in the United States.
  • Microsoft is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
  • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (.
  • Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
  • Associated topics: administrative assistant, administrative coordinator, administrative officer, administrative support, assistant, asso, associate, beverage, operation, operations director

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