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Desktop Technician P
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Full-time
- Provides Tier 2 desktop support services via telephone, deskside, chat, or remote contact.
- Services supported include hardware, operating systems (Windows and MacOS), storage devices, email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals.
- Documents, tracks, resolves, and reports on incidents and requests using ServiceNow. Experience troubleshooting and resolving core services (file, email, print, web, portal and network).
- May be required to provide short term/temporary on-site support to other nearby offices.
- Specialized experience includes imaging of new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (e.g., Windows 10/11), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals.
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