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Desktop Level 3 - TE Role
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Full-time
- Provide level 2 end user support including but not limited to: Support and maintenance of PCs including but not limited to: Assign users and computers to proper business groups in Active Directory.
- Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendor for PC hardware repair.
- Monitor and remove virus, spy-ware, and other non-authorized software.
- Order and purchase standard equipment and software through approved vendors Support firm software Support Desktop Management with post-mass deployment issues of standard software Provide IT support for local software within their region.
- Regular scheduled regional calls Proactively support Corporate IT and customer support changes and initiatives.
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