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Customer Success Manager

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IdealsNew York, NY
  • Zur Verst rkung unseres Teams in Deutschland suchen wir einen versierten und kundenorientierten Customer Success Manager mit Fokus auf die DACH-Region.
  • Ihr Hauptziel wird es sein, Kunden im Post-Sales-Prozess zu betreuen, die Kundenerfahrung zu erneuern und zu maximieren.
  • Sie sind ein selbstbewusster Kommunikator, der Ihren Kunden Erfolg und Innovation bietet.
  • Recherchiere, studiere neue Kunden und identifiziere den erwarteten Wert des Produkts
  • Durchf hrung von Kick-off-Schulungen (Onboarding) f r neue Kunden
  • Binden Sie Kunden w hrend ihrer Produktreise ein und sorgen Sie f r eine angemessene Erfahrung, um die Akzeptanz und Bindung zu erh hen
  • Erneuern und aktualisieren Sie Abonnements von Kunden entsprechend dem aktuellen Bedarf des Kunden
  • Unterst tzen Sie Kunden per E-Mail/Telefon, wenn Ihr Kunde eine Frage oder ein Anliegen hat
  • F hren Sie Exit-Interviews mit abgewanderten Kunden durch
  • berwachen Sie die Kundenaktivit ten im VDR, identifizieren Sie potenzielle Probleme im Voraus und sprechen Sie sie mit Ihrem Kunden an, um die Kundenzufriedenheit auf einem hohen Niveau zu halten
  • F hren Sie regelm ige Check-ins durch, um Ihren Kunden auf zus tzliche Bed rfnisse zu untersuchen und bei m glichen Problemen zu helfen
  • Bewerben Sie das Empfehlungsprogramm, indem Sie sich zufriedene Kundenbewertungen und eingereichte Testimonials sichern
  • Entwicklung von Fallstudienmaterialien f r Vertriebsleiter zur Verwendung
  • Aufbau und Pflege starker Kundenbeziehungen, um die Kundenbindung zu erh hen
  • Bericht an den Head of Customer Success
  • Verwalten Sie Unternehmenskunden in Zusammenarbeit mit Business Development und Project Management Office Teams
  • Effektive Gesch ftskommunikation in deutscher Muttersprache und flie enden Englischkenntnissen
  • 3 und mehr Jahre Berufserfahrung als Customer Success oder Customer Relationship Manager in Europa
  • Die F higkeit, erfolgreich mit C-Level-F hrungskr ften und Gesch ftsentscheidern zusammenzuarbeiten
  • Erfahrung in der Unterst tzung von Unternehmen bei der L sung komplexer Aufgaben und bernahme einer F hrungsposition beim Erfolg
  • Etablieren Sie eine Partnerschaft und sind in der Lage, das Tool verschiedenen Zielgruppen zu erkl ren
  • Expertise in der Abstimmung der Gesch ftsziele der Kunden mit unseren L sungen
  • Leidenschaft f r internationale Zusammenarbeit und berufliche Entwicklung
  • iDeals Wellness-Paket: Krankenversicherung und gesundheitsbezogene Aktivit ten
  • Paket zur Unterst tzung der psychischen Gesundheit
  • Bezahlter Jahresurlaub, Krankheitsurlaub, arbeitsfreie Tage und bezahlte Feiertage
  • Unbegrenzte Lern- und Entwicklungsm glichkeiten
  • Berufs- und Selbstentwicklungsb cher und Verg tung f r Abonnementdienste
  • Sponsoring der Teilnahme an Inspirationsveranstaltungen, Konferenzen, Meetups
  • Holen Sie sich die Unterst tzung des Unternehmens, wenn Sie sich entscheiden, Redner oder Autor zu werden
  • Erstattung der Teilnahme an Sportwettk mpfen
  • Internationale Teambuilding-Aktivit ten
  • Unterst tzung bei der Organisation des Arbeitsplatzes zu Hause.
  • Budget f r die Einrichtung des Home-Office bereitgestellt.
  • Erstattung von Coworking Space-Kosten
  • Regelm ige Leistungs- und Gehalts berpr fungen
  • Gro z giges internes Empfehlungsprogramm
  • iDeals berraschungsboxen aus der People Experience
  • Exzellenz, Sorgfalt, Vertrauen, Zusammenarbeit und Engagement sind Kernwerte des iDeals-Teams
  • Seit 2008 hat iDeals das Vertrauen von einer halben Million Gesch ftsbenutzern in der virtuellen Datenraumbranche gewonnen.
  • Wir haben Tausende von Kunden bei der Durchf hrung hochwertiger und gesch ftskritischer Projekte unterst tzt, vom grenz berschreitenden Verkauf von Verm genswerten im Wert von mehreren Milliarden Dollar bis hin zur Entwicklung revolution rer Biotech-Produkte.
  • Das Engagement f r Exzellenz hat iDeals zur Wahl gro er Namen sowie ambitionierter Startups gemacht.
  • Bei uns wachsen Sie beruflich durch Arbeit, auf die Sie stolz sein k nnen, erhalten eine marktgerechte Verg tung und arbeiten mit einem motivierten und vielf ltigen Team zusammen.
  • Wir diskriminieren Mitarbeiter oder Bewerber nicht aufgrund von Geschlechtsidentit t oder -ausdruck, sexueller Orientierung, Rasse, Religion, Alter, nationaler Herkunft oder Staatsb rgerschaft.

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