Upvote
Downvote
Customer Success Manager
Share Job
- Suggest Revision
Full-time
- The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra’s solutions and services.
- Customer Success Managers partner with Account Executives throughout the customer journey to deliver value, with the Account Executives accountable for coordination of activity during presales and sales cycle(s) and the Customer Success Manager accountable for success from point of sale.
- The Customer Success Manager (CSM) is responsible for Customer Health, Customer Retention, Customer Net Growth and Customer Software Adoption.
- Our Customer Success Managers, as well as focusing on overall client satisfaction, have strategic goals of delivering value to the customer and Finastra by improving retention, renewals, health and adoption rates in line with our success strategy.
- Build strategic relations with our customers by providing proactive customer contact from point of sale and maintaining regular engagement cadence throughout the customer journey.
Active Job
Updated TodaySimilar Job
Relevance
Active