Kennard Associates

As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients.. Utilize your deep knowledge of HVAC and plumbing systems to provide expert guidance, ticket prioritization, and escalation.. Experience prioritizing field technician service routes. If you are a highly motivated and experienced Customer Success Agent with a passion for the HVAC and plumbing industry, we encourage you to apply.. Join our team and be a part of delivering top-notch customer experiences in the HVAC and plumbing sectors.

customer success

Job Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your responsibilities will include: <ul><li> Customer Relationship Management:</li><li>Act as the primary point of contact for our HVAC and Plumbing customers.</li><li>Build and nurture strong, lasting relationships with clients, understanding their unique needs and challenges.</li><li>Proactively engage with customers to ensure their expectations are met and exceeded.</li><li> Technical Expertise:</li><li>Utilize your deep knowledge of HVAC and plumbing systems to provide expert guidance, ticket prioritization, and escalation.</li><li>Collaborate with our technical teams to address complex issues and ensure timely resolution.</li><li> Customer Feedback and Improvement:</li><li>Gather customer feedback and insights to identify areas for improvement in our products and services.</li><li>Collaborate with internal teams to drive continuous improvement initiatives based on customer input.</li><li> Issue Resolution:</li><li>Effectively manage and resolve customer inquiries, scheduling needs, complaints, concerns, or issues in a timely and satisfactory manner.</li><li>Ensure that all customer inquiries and support requests are logged, tracked, and resolved.</li><li> Documentation and Reporting:</li><li>Maintain detailed records of customer interactions, feedback, and support requests.</li><li>Generate reports and provide insights to the management team on customer satisfaction and areas requiring attention. </li></ul>Requirements: <ul><li>Minimum of 3 years of experience in the HVAC and Plumbing industry.</li><li>Experience prioritizing field technician service routes </li><li>Strong technical knowledge of HVAC and plumbing systems and components.</li><li>Exceptional communication and interpersonal skills.</li><li>Proven track record of building and maintaining customer relationships.</li><li>Excellent problem-solving abilities and a customer-centric mindset.</li><li>Proficiency in Oracle NetSuite and other relevant tools.</li><li>Ability to work independently and as part of a collaborative team.</li><li>Strong organizational skills and attention to detail. </li></ul>Benefits: <ul><li>Competitive salary and performance-based bonuses.</li><li>Health, dental, and vision insurance.</li><li>Retirement savings plan (401(k)) with employer match.</li><li>Ongoing training and professional development opportunities.</li><li>A supportive and collaborative work environment.</li><li>Opportunities for career advancement within the company. </li></ul>If you are a highly motivated and experienced Customer Success Agent with a passion for the HVAC and plumbing industry, we encourage you to apply. Join our team and be a part of delivering top-notch customer experiences in the HVAC and plumbing sectors. Powered by JazzHR gavrwhY1Pz

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