Continuum Global Solutions

Faneuil is a Continuum Global Solutions LLC company based in Hampton, Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities.. Faneuil operates as a separate subsidiary under Continuum Global Solutions, LLC.. High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services). Must pass background check including credit review and assessments in training. Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday

customer service

RESPONSIBILITIES Actively listen to customers to understand their concerns, needs, and build a rapport that will make them feel heard and cared for Provide essential support in navigating the customer’s inquiries and explaining it in simple terms to the customer Discover solutions using tools and resources to help meet the customer's needs Empathize and resolve concerns to simplify the customer’s experience  Navigate through multiple computer applications with speed & accuracy  HYBRID WORK AT HOME REQUIREMENTS High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)  Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)  Dedicated, Quiet, & Secured Workspace with No Distractions  A USB Wired Headset with Noise Canceling Microphone  ADDITIONAL REQUIREMENTS:  18+ Years & High School diploma or its equivalent Minimum of 1 year of customer service call center experience Self-driven and able to focus on the same task/objective for long periods of time Exceptional customer service, active listening, and verbal and written communication skills  High computer proficiency & overall technical knowledge Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary Professional positive attitude & courteous telephone etiquette Customer focused personality and the motivation to achieve goals Must pass background check including credit review and assessments in training BENEFITS & PERKS:  Hybrid Work Onsite – 2350 Market St in St. Louis Missouri Pay is $16.50 per hour + performance-based incentives Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday Free secure and gated parking  Access up to 50% of your pay immediately after your shift  Health Insurance (Medical, Dental, Vision) & Other Benefits  Pet Insurance  Paid, Training  Hybrid Work Environment Opportunity for Professional Development

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