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Customer Service & Support Supervisor
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Full-time
- As a Customer Service Supervisor within the Video Banking Center, you will be part of an innovative team that supports PNC’s strategic vision by allowing local branch employees to focus on delivering high value sales & service interactions, creating increased revenue generation, and deepening customer share of wallet.
- The Video Banking team helps to bridge the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations.
- Video Banking Machines are enhanced ATMs that allow customers to complete branch teller transactions by interacting with a banker via an audio and video connection.
- The schedule for this position is Monday through Friday from 10:30am to 7:00pm CST, with a rotating Saturday (every 7th Saturday).
- Review team behaviors and identifies trends to drive employee engagement and performance outcomes.
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