A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
Problem-solving also comes naturally to customer care specialists.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
We are looking for a customer-oriented service representative.