- Proven customer support experience or experience as a client service representative
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
We need to fill multiple work-at-home positions.
Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Problem-solving also comes naturally to customer care specialists.