Upvote
Downvote
Customer Service Representative II
Share Job
- Suggest Revision
Full-time
- Responsible for inbound call traffic into Client Microbiology Division (MBD) Customer Service from both internal and external customers.
- Provide order entry and schedule agreement support and resolutions to external and internal customers.
- The Customer Care Specialist is responsible to provide outstanding service to both external and internal clients to achieve business goals and objectives.
- Handles and responds to all inquiries of customer problems, orders and general inquiries for all issues related to order fulfillment, including schedules changes, and delivery timelines.
- Owns customer issues and resolves sophisticated or difficult customer queries and works with a wide range of stakeholders including Operations, Technical Support, Logistics, Purchasing and Sales and Marketing to ensure timely issue resolution.
Active Job
Updated TodaySimilar Job
Relevance
Active