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Customer Service Representative
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- A Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc.
- Primary Order Management experience on a comprehensive ERP system (e.g. ORACLE/SAP) also essential for this role
- Manage the order fulfillment process, end-to-end in line with customer requirements and business policies.
- Escalate issues and bottlenecks in the order fulfillment process where appropriate.
- Liase with all internal teams to promote improved order fulfilment and customer satisfaction, including, supply chain, credit, collections transport, sales, marketing etc.
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