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Customer Service Representative
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- Collaborate with customers, direct sales team, and other departments to provide information about products and services, quotes, order entry including will calls, order confirmations, invoice copies, customer complaints, and order status/maintenance.
- Receive, investigate, and respond to customer inquiries while prioritizing urgent matters.
- Set up new customers in SAP, including working with the credit and collections department to process credit applications.
- Maintain the Customer Master File, including updating contact information, sold-to, ship-to, shipping terms, pricing, and customer-specific text requirements.
- Assist the Credit department with invoice disputes and billing error resolutions.
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