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Customer Service Rep for Travel (Remote)
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Full-time
Remote
- As a Virtual Customer Service Representative specializing in travel, you will be at the forefront of providing exceptional customer service experiences to travelers, assisting them with inquiries, bookings, and ensuring their travel needs are met.
- Provide prompt and courteous assistance to customers via phone, email, and chat channels, addressing their travel-related inquiries, concerns, and requests
- Process bookings and reservations accurately, ensuring compliance with company policies and industry regulations
- Assist customers with itinerary changes, cancellations, and refunds, demonstrating empathy and understanding in handling their requests
- Detail-oriented with a focus on accuracy in processing bookings and reservations
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