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Customer Service Rep
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- Position DescriptionSchedule: Mon-Fri 8a-5p (4 days per week in office, 1 day remote)Office Location: Shrewsbury, Massachusetts Rate: ( if you are fluent in both English and either Spanish or Portuguese) POSITION PURPOSE: This is a hybrid position (80% in office, 20% remote) providing support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program).
- This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting.
- Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program.
- Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat.
- Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS).
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